Frequently Asked Questions

It is free of pesticides and chemicals that can be used in conventional farming methods. It should be noted that plants are very rarely washed before being consumed.
Organic farming practices are better for the environment and help preserve our planet's biodiversity.

At each stage, the products must meet the strictest requirements to be included in our collections; quality controls are systematic. Our teas are shipped continuously throughout the year and are perfectly packaged to protect them from air, light, and humidity. This applies to natural teas and herbs, as well as to flavored teas and infusions.

Research the specific type of tea you are interested in and familiarize yourself with its appearance, aroma, and taste. At Ascenbio, all our plants are given the utmost care and come from organic farms, often directly from the producer. Our products are prepared by hand in our workshop by our dedicated team.

When you place your first order, samples from our range will be included in the shipment so you can enjoy our products.

You can also refer to the Assortments section

Store your tea in a cool, dry place, away from light, moisture, and strong odors. Tea should be kept in an airtight container to preserve its flavor and aroma.

The shelf life of tea can vary depending on the type of tea and how it is stored.

Just like coffee, teas and herbal teas are non-perishable products, meaning they can be consumed even after their best-before date (BBD). However, their freshness and aromas can degrade over time. It is therefore important to store them correctly at home. In general, teas that have undergone greater oxidation keep better and longer: teas such as green and white teas have a shorter shelf life of 12 to 18 months, while teas such as black and oolong teas can last for several years (24 to 36 months).

Pu-Erh teas are like red wine and improve with age.

We aim to offer our customers daily well-being through high-quality products with authentic and unique flavors, proven for their benefits and effects. With a satisfaction rating of 4.9/5 and over 6000 satisfied customers, our goal is simple: to continue to support you daily by providing natural, healthy, and effective solutions. We are committed to offering you an authentic experience at a fair price, while remaining close to you and attentive to your needs. At Ascenbio, we believe that our customers' trust and satisfaction are our greatest rewards.

Ascenbio stands out for its commitment to using high-quality organic plants from local producers, prioritizing French or European plants whenever possible. We work hand-in-hand with small, nature-friendly producers, without unnecessary intermediaries. Our model is simple: no unnecessary expenses, no financiers to feed, and no stock market listing. Just product, just quality, at a fair price, accessible to everyone. By choosing our infusions, you are choosing high-end, natural products, free from preservatives and artificial colors, in compostable and plastic-free packaging.